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Delivery Hours

Klang Valley: 8.00 AM – 10.00 PM
Penang: 8.00 AM – 10.00 PM
Johor Bahru: 8.00 AM – 10.00 PM
Kota Kinabalu: 8.00 AM – 8.00 PM
Ipoh: 8.00 AM – 8.00 PM

How does TREVO Delivers work?

1. Upon booking a car, a Guest can opt for delivery by entering an address. (Only applicable for cars labelled “Delivery”)
2. When a Host receives the booking request, the Host has the option to self-deliver or to opt for TREVO Delivery service.

What’s new with TREVO Delivers?

Choose Self-Pickup and Self-Dropoff 
If the Host is near you, you can now select self-pickup and self-dropoff at the Host’s location with no charge.

Get custodians even when it’s busy 
With our latest update, you can now book custodians even during the public holidays and peak hours! Yep, you don’t have to worry about delivery unavailability anymore!

Further distance covered 
Worries that you might be too far for delivery? Have no fear, our custodians are here! The delivery range is up to 65KM now to enable more people to drive their dream cars! 

Choose delivery pricing 
Delivery is still provided, but now with distance pricing to support our delivery custodians and to allow our custodians to cover more areas. Please find the breakdown of our delivery by distance charges below.

I’m a Host and I received a delivery request. What’s next?

1. Reach out to our friendly TREVO Customer Service. 
2. Tell us your Guest’s desired pick-up and drop-off location(s).
3. Receive a confirmation email from us.
4. Receive a call from our trusted custodian before we pick up your car.

I’m a Guest and I requested delivery. What’s next?

1. Communication is the key! Contact the Host to confirm your delivery. 
2. Sit back, relax and wait for our lovely custodians to deliver the car to you.

Worried about hygiene?

Disinfection is one of our top priorities at this point of time. Our custodians are ready to safeguard TREVO users by performing the below,

1. Sanitise, sanitise, sanitise – It is a part of TREVO’s protocol that the custodians sanitise themselves before coming in contact with a car or a Guest. 
2. No handshake rule – We just want you to be safe, till everything is settled, a nod, a smile, or a wakanda salute will do.
3. Car disinfection – Our custodians will sanitise the frequently touched parts of a car before handing it over to the Guests.

Pandemic or not – We want you to know that the safety of both Hosts and Guests is our utmost priority, that said, we have prepared more TREVO’s COVID-19 safety measures and health tips for you, find out now.

The post TREVO Delivers appeared first on TREVO Stories.

A few measures that we have put in place to help you share your car safely:

TREVO Delivers

TREVO provides car delivery within Klang Valley, Kota Kinabalu, Penang, Langkawi, and more, as a part of the service when required by Hosts.*

This can be done by our TREVO Custodians or the Hosts themselves!

*Check out our TREVO Delivers blog post to understand that with 2022 regulations even Hosts can deliver cars.

Sanitisation Practices (We clean ourselves too!)

TREVO team members who interact with TREVO cars practice regular sanitisation to ensure cleanliness before your trip starts.

Also, some tips to care for yourself…

Wash your hands regularly?

We have illustrated some hand washing recommendations from MOH (Ministry of Health) for you below. Since it is encouraged to wash our hands for 20 seconds, and we know that 20 seconds is a long time if you stay in silence; some songs you can sing to make 20 seconds feel shorter are – Happy Birthday song? x 2, the Alphabet song ? x 1, or Baby Shark ? x 3.

Cover your cough/sneeze and handle tissues properly ?

Uh huh, we get it. No one can hold in a cough or a sneeze, so if you must, be sure to cover your cough/sneeze, and dispose of used tissues at the end of your trip for hygiene and health purpose.

When you’re out, wear a mask (the right way) ?

Yes yes, we know you have seen a lot of illustrations on how to wear a mask, we just want to tell you again, picking the right mask to wear and handling it properly is essential for a mask to be effective.

TL;DR

• TREVO offers delivery service within any region that TREVO is available in and this can be done by hosts & TREVO Custodians.
• Our custodian team who sanitises themselves regularly and do their very best to disinfect cars between trips. Hosts are encouraged to do the same.
• Wash your hands and sing Baby Shark x3, wear the right masks, and cover your mouth when coughing.

Please stay safe and take good care of yourself during this period, we will continue to monitor the situation to ensure that appropriate precautions are being taken for the community.

Meanwhile, enjoy some contents we created for you! Follow us on Instagram and Facebook for more updates.

The post A Car Sharing Community That Cares appeared first on TREVO Stories.

A family man, a business professional, a top TREVO host

• What motivated you to start sharing on TREVO?

I’ve been in the car industry for 26 years. TREVO opened my eyes with just one line – “Your car is parked 90% of the time”. I have been telling my team that it’s going to come to a point where people are not going to buy cars anymore. They are going to share – we are already starting to move into car sharing.

• How do you share your car differently on TREVO?

Empathy goes a long way in hospitality, treat others like how you’d like to be treated

I’m hospitality-based. I believe that being hospitable, you have to empathise with people. So, let’s say… You’re driving a car, and for sudden reasons you start to tear, and you want a tissue, it’s there! I also provide a handphone holder because everyone’s on their handphone now with Waze. Nobody remembers how to go to Tropicana Golf Club!

• Did you have any concerns when you first started as a TREVO host?

When I first started, I had already braced myself for cars being in bad conditions and not being taken care of. But so far, the majority of my guests are responsible. Not only in mileage but how they treat the car. I find that if you provide something clean, people tend to return it clean as well. You give me a dirty table; I’ll give you a dirtier table. It’s all about reciprocation.

• Does our TREVO Track help with your concerns?

TREVO tracking service is amazing! That was even before I put in the tracker. After that, I got all my cars installed with tracking. Nothing to lose because it’s an RM450 refundable deposit. It’s a no-brainer! I don’t see why anybody would not want that.

• How do you find TREVO Shield?

Yeah. My car overheated once, and they towed my car back to your yard, and everything was covered. It saved me a lot of trouble. 

• What keeps you going as one of the top TREVO hosts?

TREVO’s customer service is really good, really fast to respond and is always helpful. The commitment level and the response time shown by your team is great too as long as your team doesn’t ease off on your work.

• Tips for people who are interested in hosting?

Empathise and be extremely hospitable.

So, what are you waiting for?

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